1. Introduction
This Privacy Policy explains how the hotel collects, uses, and protects personal information provided by guests, visitors, and users of our services. By using our website, booking a room, or staying with us, you agree to the terms outlined below.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, address, contact number, email, date of birth, and government-issued ID details.
- Booking Information: Dates of stay, room preferences, payment details, and special requests.
- Online Data: IP address, browser type, and usage data when visiting our website.
- Feedback and Communication: Reviews, inquiries, or messages shared with our staff or through digital platforms.
3. How We Use Your Information
Your information is used to:
- Process reservations and payments.
- Provide personalized services during your stay.
- Communicate booking confirmations, updates, and offers.
- Improve our facilities, services, and customer experience.
- Comply with legal and regulatory requirements.
4. Data Protection and Security
- We implement appropriate technical and organizational measures to safeguard your data.
- Access to personal information is restricted to authorized personnel only.
- Payment information is encrypted and processed through secure gateways.
5. Sharing of Information
We do not sell or rent personal data. Information may be shared only with:
- Service providers assisting in operations (e.g., payment processors, IT support).
- Government authorities, if required by law.
- Partners involved in loyalty or promotional programs, with your consent.
6. Cookies and Online Tracking
Our website may use cookies to enhance user experience and analyze site traffic. You can manage cookie preferences through your browser settings.
7. Data Retention
Personal data is retained only as long as necessary for business, legal, or regulatory purposes. Once no longer required, it is securely deleted or anonymized.
8. Guest Rights
Guests have the right to:
- Access and review their personal data.
- Request corrections or updates.
- Withdraw consent for marketing communications.
- Request deletion of personal data, subject to legal obligations.
9. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.
10. Policy Updates
This policy may be updated periodically. The latest version will always be available at the hotel reception or on our official website.
11. Contact Information
For questions or concerns regarding this Privacy Policy, please contact:
Hotel Management Office
Email: info@liveotel.in
Phone: +91 700-326-4941
Address: Holding No: 16, P.O. & P.S, 12, Dr Jiban Ratan Dhar Rd, East Kamala Pur, Motilal Colony, Dum Dum, Kolkata, West Bengal 700028
